FlockOpsPrivacy Policy
Last updated: 29 October 2026
This policy explains what personal data FlockOps ("we", "us") collects through the FlockOps Trade mobile app and the FlockOps WhatsApp number, why we collect it, and the choices you have. FlockOps is a sole proprietorship based in India, registered under Udyam No. UDYAM-KL-12-0112678.
Who this applies to
- Traders (business owners and supervisors) who sign up for FlockOps Trade.
- Drivers added by a trader to record pickups and drops.
- Shops and farms whose details a trader enters, and shops that receive bills from us on WhatsApp.
What we collect
- Account details: name, mobile number, role, and the business you belong to.
- Business details: business name, location, and the WhatsApp number bills should mention for queries.
- Shop and farm details entered by a trader: name, location, phone number, and the shop's price margin.
- Trade records: box weights, bird counts, farm pickups, shop drops, daily rates, and bills, with the date, time, and who recorded them.
- WhatsApp messages sent to or from the FlockOps number, such as login codes, bills, rate updates sent by the trader, and replies like "STOP".
- Technical data needed to run the app securely, such as app version and device identifiers used by our service providers for sign-in and abuse protection.
We do not collect your location, contacts, photos, or payment card details. We do not show ads.
How we use it
- To sign you in with a one-time code sent on WhatsApp.
- To record pickups and drops, calculate totals, weight loss, and prices.
- To create bills and send them to shops on WhatsApp on behalf of the trader.
- To let a trader set the daily rate by WhatsApp message.
- To keep the service secure, fix problems, and keep an audit trail of changes.
We do not sell personal data or use it for advertising.
WhatsApp messages
Bills and login codes are sent from a single FlockOps WhatsApp Business number using Meta's WhatsApp Business Platform. A trader adds a shop's number only after the shop has agreed to receive bills on WhatsApp. A shop can stop bills at any time by replying STOP; the trader is then told to send bills another way. Meta processes these messages under its own terms and privacy policy.
Who we share it with
- Within your business: owners and supervisors can see their business's records. Drivers see only their own entries for the current day.
- Shops: each shop receives only its own bills.
- Service providers: Google Firebase / Google Cloud (hosting, database, sign-in, file storage) and Meta (WhatsApp messaging). They process data on our instructions.
- Authorities, if required by law.
Where it is stored
App data is stored with Google Cloud, mainly in India (Mumbai region). Bill PDF files are stored in Google Cloud Storage in the United States. WhatsApp messages are processed by Meta, which may process them outside India.
How long we keep it
We keep trade records and bills while the trader's account is active, because traders need them for their accounts. When a trader closes their account, we delete their business data within 90 days, except where we must keep it longer by law. Login codes expire within minutes.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask us to access, correct, or erase your personal data, or withdraw consent. Drivers, shops and farms can also ask the trader who added them. Write to us at the contact below and we will reply within 30 days.
Security
Data is encrypted in transit and at rest by our cloud provider. Access is limited by role, and sign-in requires a one-time code sent to your own number.
Children
FlockOps Trade is a business tool and is not meant for anyone under 18.
Changes
If we change this policy we will update the date above, and tell traders in the app for significant changes.
Contact and grievance officer
Vinayak P S, FlockOps
Halasyam, Nooliyodu, Vilappilsala, Thiruvananthapuram, Kerala 695573
Email: contact@flockops.in